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We all have one – a particular person that for some reason gets under our skin. That person could be a customer, vendor, coworker, boss… Nothing ever seems to go well with them, miscommunication happens frequently, just a real damper on your day when you see an email from them, hear them on the other end of the phone, or see them stroll past you in the office.

Everyone understands the issues that you face when this person raises a hand or pulls you into a meeting, so we are providing you with a few helpful tips of what NOT to do when dealing with “that” person.

1. Yelling, Screaming, Name-Calling

While doing these things may make you feel better, it is best to not do them in front of anyone, much less a customer, vendor, or coworker. In fact, if you struggle with containing your verbal outrage, feel free to step into a quiet room, close the door, and let it all out. Stuck on the phone with them in a never-ending phone call? Place yourself on mute and have at it. Just make sure to listen carefully in case you have to respond to a question.

2. Writing an Angry Email in Response

Sometimes this person isn’t the most courteous (or the brightest), so you may receive an email that makes your blood boil to the point that you’re ready to explode. It is important to note that it is not acceptable to send an email saying what you really want to say. Not sure how to channel your thoughts into polite work language? Reference our guide below!

3. Any Kind of Discourteous Phone Etiquette

This includes sighing loudly, giving a curt response, ignoring their phone call, and hanging up on them. We get it, you have had a long day. It’s the end of the day, you didn’t get to take advantage of your full lunch break due to back-to-back-to-back meetings, and all that you want to do at this point is go home. Then, “that” person calls and just about pushes you over the edge. It is important to remember that it is not acceptable to apply any sort of improper phone etiquette while on the phone with this person. This includes sighing loudly, mocking them, telling them how you really feel, banging the phone on the desk, hanging up on them, or ignoring their phone call entirely. Some options to consider to help alleviate your building pressure would be to make faces at the phone, place yourself on mute so you can scream or sigh loudly, or watch a cute cat video while on the phone to take your mind off the pain (just remember to turn down the volume).

4. Messages Containing Your True Thoughts

When sending someone an instant message or a text on your phone, it is very tempting to use certain emojis to express your true thoughts. But while it may make you feel good to send that middle finger emoji, it is best to refrain from such an action. Instead, do your best to send positive, happy emotions to hide the fact that you truly cannot stand this person.



It is important to note that this blog post was written entirely from a satirical standpoint, intended to make readers laugh and relate.  If you really do have these issues at work, it may be time to talk to your boss about this person or find a new line of work.  On the other hand, if you have difficult people that you are working to stick with, we have a solution for you!

What’s the only thing worse than dealing with “that” person?  Having an unreliable system that doesn’t produce the information you need in order to help your customers, vendors, and coworkers.  Tour de Force’s CRM and BI Solutions provide the customer information management system and data you’ve been longing for.  Using our powerful CRM system with its built-in dashboard tools and powerful ERP connectors, you’ll be able to locate your information quickly anywhere, any time, and on any device.

Want to learn more?  Visit us here to read about our solutions, sign up for one of our free webinars, or request a live demo!

Cassandra Evans

Cassandra Evans is a Digital Marketing Specialist at Tour de Force, Inc. Cassandra is a graduate from the University of Toledo and has been with Tour de Force, Inc. since 2016.

By: Cassandra Evans



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