The Business System Integration module from Tour de Force provides seamless Microsoft Dynamics integration to your ERP system. On a nightly basis, this highly flexible module imports over 1,000 data points per customer and vendor from Dynamics into Tour de Force.
The flexibility of the module also allows you to import additional data points on a scheduled basis throughout the day. Many Dynamics users choose to sync orders, quotes, contacts, and inventory more frequently. As part of a Tour de Force implementation, the consultants of the Tour de Force Professional Services team will work with you to review your business requirements and determine the sync schedule that will work best for your organization.
Tour de Force integrates with your Microsoft Dynamics SL ERP system to deliver a full-featured Business Intelligence software solution. This intersection of sales data from Microsoft Dynamics SL (Solomon) and business intelligence software from Tour de Force provides analytics, reporting, and dashboards. Tour de Force transforms raw data from your SL ERP system into a tool that you can put directly into the hands of your sales team in order to identify trends, optimize business processes, and ultimately, increase sales and revenues.
A business intelligence strategy should have 2 key goals:
All Microsoft Dynamics SL BI software programs have the first goal covered. They offer a wide range of reports and analytics that can be used to uncover trends, identify top accounts and at-risk accounts, top product lines, top vendors, etc. The problem with many of these business intelligence software programs is the second goal – actually acting on that data!
Most business intelligence software solutions are standalone applications that require data to be manually imported and exported from your Microsoft Dynamics SL ERP system, making it difficult to take any sort of structured action on the results. Many BI programs also lack any sort of structured permissions, which means that by giving a salesperson access to the system, you are giving them access to ALL of your organization’s sales analytics. Tour de Force allows you to efficiently and effectively achieve both goals. There is no manual importing required, as your sales data from your Microsoft Dynamics SL ERP system is automatically synced to Tour de Force. Tour de Force’s extensive permissions structure means that your sales team only sees the data that you want them to see. A salesperson may only be granted permissions for their own region, for example, while a sales manager may be granted permissions for all of the regions of the representatives that report to him or her.
Your ERP system is designed to manage the operational and transactional sectors of your business. In order to meet the needs of their clients, many ERP systems have added CRM and contact management features that are intended to help their clients maintain a customer database at a very basic level. While this simplistic version of CRM may meet the needs of some organizations, many find that these embedded solutions lack the functionality and usability required to have any significant impact on their business. Once an organization reaches the functional limits of the CRM that is embedded within their ERP system, many ultimately choose to look to other solutions to fill those gaps. This can introduce new challenges, as many external CRM systems don’t communicate with the existing ERP system, resulting in duplication between the two systems and extra work for sales teams who may be required to access different systems for different needs.
Tour de Force’s extensive integration with Microsoft Dynamics SL eliminates these challenges! Tour de Force’s Solomon CRM software is highly flexible and is able to be completely mapped to your existing business processes. Our user-friendly, intuitive web interface is able to be accessed from any device with a web browser, such as a laptop, tablet, or smartphone. Tour de Force provides your team with a single view of customer data and information and delivers the insights they need to drive sales efficiently and effectively, allowing your organization to improve how you manage relationships with your prospects, customers, vendors, and suppliers.