To Dynamics CRM

Many companies implement Tour de Force as an alternative to Microsoft Dynamics CRM because they have found that our extensive out of the box integration with their ERP system, our flexible data analytics, and our Microsoft Outlook integration lead to higher user adoption rates and increased value in the system, especially when looking at a 5 year total cost of ownership comparison.

Why do companies choose Microsoft Dynamics CRM?

Microsoft is one of the dominating players in the technology industry, so it’s not hard to figure out why many companies turn to Microsoft Dynamics CRM for their CRM (customer relationship management) needs.

Microsoft Dynamics CRM offers both a cloud and an on-premise platform. Companies who choose the cloud platform often have the perception that implementations will be much easier since they don’t have to deal with any internal infrastructure investments.

Many buyers also believe that they will be able to fully integrate their on-premise ERP database with Microsoft Dynamics CRM, giving them a fully integrated CRM solution.

Lastly, many buyers choose Microsoft Dynamics CRM because of the integration to their Microsoft Outlook email client.


Why do companies make the CRM conversion from Microsoft Dynamics to Tour de Force?

  • Price
    Many buyers purchase the Microsoft Dynamics CRM cloud platform to avoid dealing with internal hardware and infrastructure. The cloud platform, however, is only available as a subscription. Similar to the concept of leasing a car, you pay and pay, but never own anything. Our clients have found that their 5 Year Total Cost of Ownership (TCO) is much lower with Tour de Force than with Microsoft Dynamics CRM. Many of Microsoft Dynamics CRM’s advanced features, along with features specific to the Distribution and Manufacturing industries, are available only by paying a Microsoft CRM partner for custom development work. Tour de Force was developed specifically for the Distribution and Manufacturing industries, and offers an advanced feature set that is available without requiring customizations.
  • ERP Integration
    Microsoft Dynamics CRM “can” integrate to your ERP system. To do so, they will refer you to a partner to have the integration custom built, and you will need to be able to fully define how you want that integration to work. Tour de Force clients who converted from Microsoft Dynamics CRM spent tens of thousands of dollars before giving up on integrating Microsoft Dynamics CRM to their ERP system. When a Microsoft Dynamics CRM user converts to Tour de Force, they are shocked at our “out of the box” ability to integrate with their ERP/back office systems. Tour de Force integrates with over 45 different ERP systems WITHOUT any customization fees. This integration extracts data from your ERP system and pre-calculates over 1,000 key data points about each one of your customers, every single day. We also provide multiple ways of reporting, analyzing, and distributing that powerful back office data through our Alerts & Notifications features, our unique grid and view management capabilities, and our Build Your Own Reports (BYOR) Module.
  • Outlook Integration
    The ability to integrate with Microsoft Outlook is an important factor for many companies who purchase Microsoft Dynamics CRM. This integration reduces training time and increases user adoption by providing CRM functions in a format that users are already accustomed to: Microsoft Outlook. The Tour de Force toolbar is loaded directly into Outlook, and the key activities that a sales person does on a daily basis are able to be done directly from this toolbar, reducing the time spent on administrative tasks and increasing the amount of time spent generating sales. We take our Microsoft Outlook integration one step further by combining the power of Outlook with the power of our automated email logging service. These two features allow a user to access an email from within Microsoft Outlook and provides them with a set of views and actions that can be accessed for the CRM contact without ever leaving Outlook. This includes viewing historical items such as past emails, activities, sales history, opportunities, etc. The user can also take action, such as scheduling an appointment or task, or creating a new opportunity, expense, or quote.
  • Ability to Analyze Data
    Many Microsoft Dynamics CRM users have found it challenging to both access and analyze information from within the system. They have found that there isn’t an easy way to mine through their CRM data in Microsoft Dynamics CRM, and that they have to request the creation of custom reports in order to see large datasets. Tour de Force clients who have switched from Microsoft Dynamics CRM are often surprised by the depth of our integration with Microsoft Outlook, and have found that in many cases, the feature set that we provide from within Microsoft Outlook exceeds the available feature set that Microsoft Dynamics CRM was able to provide.

SUMMARY

Many companies implement Tour de Force as an alternative to Microsoft Dynamics CRM because they have found that our extensive out of the box integration with their ERP system, our flexible data analytics, and our Microsoft Outlook integration lead to higher user adoption rates and increased value in the system, especially when looking at a 5 year total cost of ownership comparison.

Disclaimer: The information provided above is based on feedback from customers who have converted to Tour de Force after using a competitive solution. If you notice any inaccuracies, please contact us.

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