T0 Salesforce.com

Many companies choose Tour de Force as a Salesforce alternative because they have found that our extensive out of the box integration with their ERP system, our fully automated email logging capabilities, and our flexible data analytics lead to higher user adoption rates and increased value in the system, especially when looking at a 5 year total cost of ownership comparison.

Why do companies choose Salesforce.com?

Companies often invest in Salesforce.com because it is, without a doubt, one of the most recognizable brands in the CRM (customer relationship management) and SFA (sales force automation) market.

Because Salesforce.com is a cloud platform, buyers often have the perception that implementations will be much easier since they don’t have to deal with any internal infrastructure investments.

Many buyers also believe that they will be able to fully integrate their on-premise ERP database with Salesforce.com in order to achieve an integrated CRM/SFA solution.

Why do companies convert to Tour de Force from Salesforce.com?

  • Price
    Salesforce.com is only available as a subscription. Similar to the concept of leasing a car, you pay and pay, but never own anything. Our clients have found that their 5 Year Total Cost of Ownership (TCO) is much lower with Tour de Force than with Salesforce.com. Many of Salesforce.com’s advanced features, along with features specific to the Distribution and Manufacturing industries, are available only by paying a partner for custom development work. Tour de Force was developed specifically for the Distribution and Manufacturing industries, and offers an advanced feature set that is available without requiring customizations.
  • ERP Integration
    Salesforce.com “can” integrate to your ERP system. To do so, they will refer you to a partner to have the integration custom built, and you will need to be able to fully define how you want that integration to work. Tour de Force clients who converted from Salesforce.com spent tens of thousands of dollars before giving up on integrating Salesforce.com to their ERP system. When a Salesforce.com user converts to Tour de Force, they are shocked at our “out of the box” ability to integrate with their ERP/back office systems. Tour de Force integrates with over 45 different ERP systems WITHOUT any customization fees. This integration extracts data from your ERP system and pre-calculates over 1,000 key data points about each one of your customers, every single day. We also provide many ways of reporting, analyzing, and distributing that powerful back office data through our Alerts & Notifications features, our unique grid and view management capabilities, and our Build Your Own Reports (BYOR) Module.

  • Email Logging
    To log emails to Salesforce.com, users either have to add a custom email address to the BCC: field of outgoing emails, forward incoming emails to a custom email address, or purchase a 3rd party add-on. All of these methods have limitations, and none support domain level email logging, which logs emails at an Account email domain level AND and Contact level. Tour de Force offers a fully automated domain level email logging feature which requires your users to take no extra actions beyond sending and receiving emails as they normally do. Our email logging service automatically scans every email that passes through your mail server. If it finds a Contact email address or an Account email domain that matches what is found on the email, it automatically links a copy of that email to the Contact and Account. We also offer a flexible set of company preferences that allow you to specify emails and email addresses which should not be logged

Outlook Integration

The ability to integrate with Microsoft Outlook is an important factor for many companies who purchase Salesforce.com, and is a feature that is able to be accomplished through downloading the Salesforce for Outlook application. Many Salesforce.com customers are disappointed to find that this application does not meet their needs and does not provide the level integration necessary to allow a salesperson to operate directly from Outlook without having to login to a separate application.

The Tour de Force toolbar is loaded directly into Outlook, and the key activities that a sales person does on a daily basis are able to be done directly from this toolbar, reducing the time spent on administrative tasks and increasing the amount of time spent generating sales. We take our Microsoft Outlook integration one step further by combining the power of Outlook with the power of our automated email logging service. These two features allow a user to access an email from within Microsoft Outlook and then provides them with a set of views and actions that can be accessed for the CRM contact without ever leaving Outlook. This includes viewing historical items such as past emails, activities, sales history, opportunities, etc. The user can also take action, such as scheduling an appointment or task, or creating a new opportunity, expense, or quote.

Ability to Analyze Data

Many Salesforce.com users have found it challenging to both access and analyze information from within the system. They have found that there isn’t an easy way to mine through their CRM data in Salesforce.com, and that they have to request the creation of custom reports if they want to see large datasets. Tour de Force makes it easy to analyze and filter through large datasets, without requiring the creation of custom reports. The Tour de Force Info Center and our unique system architecture support the ability to create default views in order to access and filter down to the exact data that a user needs to see. These views can be created for company-wide use, or can be created and saved by individual users for their own personal use.

Disclaimer: The information provided above is based on feedback from customers who have converted to Tour de Force after using a competitive solution. If you notice any inaccuracies, please contact us.

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