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Unfortunately in the software industry, CRM has become synonymous with failure.  A main problem that contributes to the failure of CRM implementations is user adoption, or more simply said, getting your sales team to actually use the system! Many times the employees that are tasked with using the CRM system, especially sales people, are reluctant to use the application because it’s not convenient, takes too much time, or they simply don’t see any benefit in the application.

At Tour de Force CRM, we fully understand the role that user adoption plays in a successful CRM implementation.  For over a decade we have developed the Tour de Force CRM application and geared our implementation processes around a central idea: a CRM that does not deliver immediate value to users WILL fail. This strategy has been successful and has led to a 98% customer retention rate over the last 5 years, a success rate which is relatively unheard of in the CRM industry.

Our June webinar series will focus on 3 areas of Tour de Force CRM that have the highest impact on user adoption; Business Intelligence, Outlook Integration, and Mobile CRM.

Webinar: Driving User Adoption with Business Intelligence
June 11, 2013
2:00 pm – 3:00 pm EDT

With Tour de Force CRM, your sales management team and your sales force can use Business Intelligence (BI) to drive sales and uncover new opportunities with your existing customers.  Business Intelligence in Tour de Force CRM drives user adoption because it provides a salesperson with information that they can use to immediately impact their bottom line and increase their sales.  Your sales team gains immediate benefits from the system and therefore they are more likely to use it.

During this webinar, we’ll be reviewing and demonstrating the Business Intelligence capabilities of Tour de Force CRM and showing how sales professional can use this data to increase sales and opportunities.

Register for the webinar.

Webinar: Driving User Adoption with Outlook Integration
June 18, 2013
2:00 pm – 3:00 pm EDT

Tour de Force CRM offers seamless integration with Microsoft Outlook. The Tour de Force CRM toolbar is loaded directly into Outlook, and the key activities that a sales person does on a daily basis are able to be done directly from this toolbar, reducing the time spent on administrative tasks and increasing the amount of time spent generating sales. This increases user adoption because it makes the system easy to access and easy to use.

During this webinar, we’ll be reviewing and demonstrating the features and functionality provided through Tour de Force CRM’s integration with Microsoft Outlook, and explaining how these features drive user adoption.

Register for the webinar.

Webinar: Driving User Adoption with Mobile CRM
June 25, 2013
2:00 pm – 3:00 pm EDT

With Tour de Force CRM Mobile, a sales person has access to the data they need 24/7.  Tour de Force CRM Mobile is a web-based application that can be accessed from any device that has a web browser, such as an iPad or Surface Pro tablet.  Users can create, edit, and view information directly from Tour de Force CRM Mobile, and any data input or updates are immediately applied to the central database.

Tour de Force CRM Mobile drives user adoption because it allows a salesperson to quickly and efficiently access the key information they need as part of their daily activities. It also allows a salesperson to quickly and efficiently enter information, such as new Accounts, Contacts, Appointments, Activities, Expenses, Tasks, etc.

During this webinar, we’ll be reviewing and demonstrating the key features in Tour de Force CRM Mobile and explaining how these features drive user adoption.

Register for the webinar.

By: Ashley Parinello



We have recently updated the Resource Center section of our website.

The Resource Center provides convenient access to our Upcoming Webinars, Archived Webinars, Demos, Screenshots, Testimonials, Case Studies, Press Releases, and Documentation/Literature.

Make sure you bookmark the Resource Center and check back frequently, as we are continually posting new webinars and Case Studies!

Want to learn more?  Sign up for an upcoming demo.

By: Ashley Parinello



Sales Planning is an event that most Sales Managers and Executives approach with dread.  There are endless spreadsheets, files, and folders.  You may have to pull data from several different applications within your organization.  You have to deal with the frustration of waiting for sales people to turn in spreadsheets or compile data.

The CRM Sales Planning Module in Tour de Force CRM makes this once tedious process easy!

Tour de Force integrates to your ERP system, providing comprehensive reporting and analytics capabilities.  The Sales Planning Module allows you to enter sales goals by territory, region, customer account, or sales person.  It also allows you to create sales goals by product group or revenue category within each territory, region, customer account, or sales person. Once entered, you have real time analysis throughout the year on your actual versus goal without any manual updates to the plans. Goodbye spreadsheets!

Interested in learning more?  Join us Tues. Oct. 25th from 2:00pm-3:00pm EDT for a free webinar.  During this webinar, we’ll conduct an in-depth review and demonstration of the CRM Sales Planning Module. Spend an hour with us to find out how easy Sales Planning can be!

Sales Planning made easy with Tour de Force CRM Solution | This webinar was presented by Matt Hartman President/CEO of Tour de Force CRM.

By: Ashley Parinello



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