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In a recent blog article on the Modern Distribution Management website, Brian Gardner, author and founder of SalesProcess360, shared 5 key takeaways from his book ROI from CRM. We will be reviewing this blog article over the course of the next 5 days and sharing our outlook on these takeaways. Takeaway 1: It’s about process, […]

By: Ashley Parinello



ERP and CRM systems both contribute to the success of your organization, however, they are not interchangeable. Just as a CRM system cannot perform the functions of an ERP system, an ERP system cannot replace an effective CRM solution! Your ERP automation tool is designed to manage the operational and transactional sectors of your business.  In order […]

By: Ashley Parinello



CRM and sales management go hand in hand, and one without the other is typically not as successful as both pieces working together.  CRM systems make it much easier for a sales manager to effectively manage their sales team. While the sales manager needs a CRM system, the CRM system also needs the sales manager […]

By: Ashley Parinello



In recent Forrester research (*), Forrester identified the biggest challenges to addressing customer management capabilities based on survey data. The top three challenges identified by this survey were: Creating a single view of customer data and information, cited by 47% of survey respondents Creating customer insight to drive decision-making, 41% Gaining cooperation across the organization […]

By: Dave Litzenberg



At Tour de Force, we have discussions all the time with sales executives and owners of small and mid-market wholesale distributors and manufacturers, along with sales and executive leadership from major divisions of large enterprises. Two years ago, the response we received when asking whether clients wanted to run their CRM solution on-premise vs. in […]

By: Dave Litzenberg



FINDLAY, OH – March 16, 2016 — Tour de Force, Inc., the leading combined customer relationship management (CRM) and business intelligence (BI) enterprise software solution provider for the distribution and manufacturing industries, today announced the release of Tour de Force Cloud. Tour de Force Cloud is a web-based combined CRM and BI solution that provides analytics, […]

By: Rechelle Bischoff



Experiences lead to successes. I believe that wholeheartedly. Growing up, many of us didn’t realize how different experiences in life shape who we are and what we believe in. I started my journey for my family’s wholesale electrical distributor, The FES Corporation, in the late 1980s. In 1994, I took over the daily operations of […]

By: Matt Hartman



One of the core benefits companies look to achieve with a strong combined CRM and BI solution is to optimize business processes. Business Process Optimization (BPO) is the discipline of systematically analyzing transactional processes in an end-to-end business cycle to improve overall efficiency and effectiveness of those processes. Here are the top 5 benefits of business […]

By: Ryan Elliott



CRM projects, just like all other company expenditures, compete for scarce resources of people’s time and money. As a result, a CRM project’s business sponsor, in conjunction with key stakeholders in the business, is responsible to build a strong business justification to get the project funded. CRM project benefits can be broadly categorized into improving revenue, […]

By: Dave Litzenberg



A new year is upon us and many business professionals are looking for ways to save time in the workplace in order to get more done during the day and calendar year. Saving time on mundane tasks leaves opportunity for more sales, and more sales means more revenue. If saving time is a goal for […]

By: Rechelle Bischoff



New Partners Include Blue Pelican Software, ecmarket Inc., Real Results Marketing, and ROC Commerce FINDLAY, OH — Tour de Force has announced the addition of four strategic organizations to the Tour de Force Channel Partner Program.  Ken Ledyard, Director of Channel Sales at Tour de Force, said, “We are excited about the opportunity to partner with […]

By: Ashley Parinello



Have you implemented a CRM system, only to struggle with user adoption? Is your sales team reluctant to use the system because it’s not convenient, takes too much time to update, or they simply don’t see any benefit in it? Or are you hesitant to invest in a CRM system, fearing it will fail? Ask […]

By: Ashley Parinello



Implementing an integrated CRM (customer relationship management) and BI (business intelligence) software solution like Tour de Force can deliver a wide range of benefits to your organization depending on your unique needs and how you plan to use the system. Here are the top 5 benefits that our clients typically experience through using Tour de […]

By: Ashley Parinello



FINDLAY, OH, Jan. 7, 2016 — Tour de Force has announced the addition of AIMS, Inc. as a strategic addition to the Tour de Force Channel Partner Program. Through this partnership, AIMS and Tour de Force deliver an end-to-end, integrated enterprise resource planning (ERP), customer relationship management (CRM), business intelligence (BI) and business process optimization […]

By: Ashley Parinello



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