Unfortunately, CRM is all too synonymous with failure! A failed CRM implementation can typically be traced back to any combination of the following mistakes.
5 Common Mistakes that lead to CRM Failure:
A large percent of CRM projects fail each year, leading people to believe that success in a Customer Relationship Management software implementation is unattainable. At Tour de Force, we have a 98% customer retention rate, proving that success is attainable.
A successful CRM implementation can generate substantial returns. Payback within months and Return on Investment (ROI) of more than 100% is by no means impossible. This cannot be accomplished, however, in an implementation that focuses on a set of generic best practices, or with a system that cannot be configured to match your specific business processes.